Privacy Policy

1. Introduction

Ahead ABA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS communications, email communications, appointment reminders, customer support messaging, and website tracking tools.

By using our services or opting into our communications, you agree to this Privacy Policy and our Terms & Conditions.

2. Information We Collect

Contact Information

We may collect your name, email address, phone number, mailing address, and other contact information when you submit forms, request services, book appointments, or contact us.

Communications Data

If you opt into SMS or email communications, we collect and maintain records of your consent, messaging preferences, and opt-out activity related to our communications program.

Usage and Device Information

We may use cookies, analytics tools, pixels, and similar technologies to collect information about your interactions with our website, including IP address, browser type, device information, and website usage activity.

Appointment and Service Data

If you schedule consultations or inquire about services, we may collect information related to those interactions to provide customer support and service coordination.

3. How We Use Your Information

We use your information to:

Provide requested services and customer support

Respond to inquiries and service requests

Send appointment confirmations and reminders via SMS and email

Send communications you have explicitly consented to receive

Maintain compliance records related to A2P 10DLC consent and opt-out requirements

Improve website functionality and user experience

Ensure optimal customer support and communication regarding our services

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience, analyze website traffic, and understand how visitors use our website.

You can control or disable cookies through your browser settings.

5. How We Share Your Information

We do not sell your personal information.

To maintain A2P 10DLC compliance, we follow these non-sharing standards:

Non-Sharing Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Excluded Data

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Providers

We may share information with trusted service providers or subcontractors who assist in operating our business, such as customer support platforms, scheduling tools, or communication providers. These providers may only use information as necessary to perform services on our behalf.

Legal and Safety Requirements

We may disclose information when required by law or when necessary to protect the rights, safety, and security of our users, staff, or business.

6. Your Choices

SMS Opt-Out

You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.

Help Instructions

For additional support, you may reply HELP to any text message or contact us directly.

Email Opt-Out

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

8. Children’s Privacy

By using our website, services, or opting into our SMS messaging program, you represent and warrant that you are at least 18 years of age. If you are under 18 years old, you may not use or access our services or opt into our messaging program.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or carrier compliance standards.

Any updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Ahead ABA

Address: 1 Green Hill LN, Spring Valley NY 10977

Phone: +1(301)852-5309

Email: [email protected]